Delivery and returns

Here is how your book reaches you, and what happens if something isn’t right. If your question isn’t answered below, email me at hello@yourstory.co.uk and I’ll sort it.

Delivery

Free UK delivery. Your book is printed and posted within 10 to 14 days of you approving it. International delivery at cost.

Every book is printed and bound in the UK. If you’d like it sent to an address outside the UK, email hello@yourstory.co.uk with the delivery address before you order and I’ll tell you the exact postage.

Returns and our guarantee

30-day money-back guarantee from the day of purchase, as long as the book has not gone to print. A damaged or misprinted book is replaced free of charge.

Every book is made to order, so once it has gone to print I can’t take it back unless it arrives damaged or misprinted. If yours does, send a photo to hello@yourstory.co.uk and I’ll have a new copy printed and posted to you.

Cancelling

To cancel, email hello@yourstory.co.uk with your order number within 30 days of purchase. As long as the book hasn’t gone to print, I’ll refund you in full to the card or PayPal account you paid with.

Paying

You can pay by credit or debit card (through Stripe) or by PayPal. It’s one payment of £149 for the book, with extra copies at £50 each. There is no subscription.

Who you’re buying from

YourStory is run by OurStories Limited, registered in England and Wales, company number 14512812. Registered office: B1 Vantage Park, Hambrook, Bristol BS16 1GW. Trading address: 131 Shorncliffe Road, Folkestone CT20 2PL. Email: hello@yourstory.co.uk.