FAQ

Anyone who is looking to record their own life story, or that of a loved one – including all of their favourite stories, pictures if you have them, and wants to create an incredible book to be kept for generations.

It’s really straightforward!

Choose from our expertly selected list of questions and categories to help you tell the stories that matter to you or your loved ones, or create your own unique questions.

We’ll email you those questions as often as you like (most people choose 1 or 2 a week).

You just reply to that email with your story, and we collect it, storing it safely and securely.

Once you have answered as many questions as you’d like, we pull all your answers into a book format and you can review it plus add any pictures you want.

Once you are happy with your story we then lovingly bind into a hardcopy colour book and send out as many copies as you request, in the post.

At any time you can log onto your Dashboard, at a time that suits you, to track which answers have been submitted, see which questions are coming up and amend either your submitted stories, or your future questions.

This is up to you! The key things that effect the timeline are how many stories you’d like to tell, how often you tell your stories, and how much you write for each!

We’ve had our storytellers complete their book in as little as 6 weeks, and some take a year – it’s very individual.

Your time, Your Location. You are in control of when and where you choose to complete the process. Whether it be in the privacy of your home over a cup of tea or on the hop wherever you have access to the internet! This avoids the need to invite a stranger into your home when using a traditional autobiographer 1:1 interviews – something people have told us time and again they don’t want to do.

Your Personalised Story. It is a uniquely personal set of questions. You ultimately decide on the questions included or not included, so they are completely relevant to your life.
Your Ease. We’re committed to making the process of documenting your life story easy! With an easy email system, a user-friendly portal and easy to navigate pages, you’ll know exactly what you’re getting. Plus our Customer Support is amazing as well!

Your privacy. Each story can only be viewed by the person submitting their life story and/or the gift giver (if bought for someone else). We at YourStory do not access any of the information submitted (text or photo) unless you ask us to log into your account to help with any issues.

Your money. Take the autobiography journey into your own hands and save thousands of pounds in the process when compared to any other method of currently writing an autobiography or telling life stories.

An email address, a device to access that email address and some internet! That’s it.

Yes! The editing process is in your hands, so once you’re happy with it, we will send it off to the printers from where it will be sent directly to you. We can support you throughout all of this process and have built it all to be as straightforward as possible.

Only you do. We take privacy and confidentiality seriously. This is one of the advantages to being in control of your own story. The storyteller and gift giver (if bought as a gift for someone else) are the only people with access to your stories. If you need us to access your stories to help with any issues, we will need your permission first.

We adhere to all Data Protection policies and for total security we have chosen to partner with the team that secures the data for Apple, BMW, Disney, Financial Times, Harvard medical School and many more top tier firms – that’s how seriously we take it.

The cost of building your own story book is £149, this includes access to the platform throughout your story writing journey, our expert customer service team on hand to help with all queries and the printing of your hardcopy, colour, book plus postage out to your desired address.

Extra copies of the book can be purchased and are priced at £50 each.

Yes, as a gift giver, as long as they have allowed it, you also have access to the portal.

The beautiful book you will treasure is 7.44in wide x 9.68in high or (189mm x 246mm). The depth of the book will be defined by how many pages are written, and can be up to 200 pages in depth.

This is a lovely size for the bookshelf or coffee table.

Yes. You can choose from four different cover designs and also personalise it with your own title and photo and choice of colour.

Yes. You can purchase extra copies at any time up until the book has been sent to print. Perfect for all the family to treasure!

Additional copies are priced at £50.

After completion of your book, we keep it on file and you will be notified before anything changes or the book is deleted.

If at any point in the future, you would like to Re-open your book to make changes or print further copies, this can be done from within your account.

There is a small admin charge including in our re-opening fee. This cost includes the printing of 1x copy of your re-opened book.

We’re committed to making this an easy process.

If you have a question or need help just contact us and someone will get back to you within a few hours.

Yes! This is the most popular way to record a loved one’s life story and you can purchase an extra copies of the story book before it gets sent to print.

As the gift giver, you also gain access to the dashboard and you can help oversee the choice of questions and stories submitted by your loved one.

Of course, you can always buy this for yourself.

Shipping of printed books within the UK is free.

We also ship worldwide so that everyone can enjoy their own YourStory book.

Please bear in mind that shipping outside the UK will incur additional costs.
If you think you’ll be shipping the printed book to outside of the UK, please email us at hello@yourstory.co.uk with the printing location prior to placing your order.

We’ll provide all the details you need.